Week 12 · in progress
Automatic handoff live now
Teaching the agent to escalate on its own — low recognition confidence, rising frustration, repeated "I didn't get that." Until now, handoff was caller-initiated only.
A real, growing business runs its customer support on it right now. We show you the wins, the failures, and the exact path from cloud to a fully autonomous, off-cloud system. Month by month. Nothing hidden.
Global Optic is a mid-sized fiber ISP and data-center operator in eastern Ukraine. It was growing fast — and its support team couldn't keep up. Not enough people, and a flood of technical questions: when does the repair crew arrive, when is the fiber spliced, why is the router offline.
Then the war made it physically impossible. Shelling and rolling blackouts meant agents working from home lost power, internet and their SIP lines mid-shift. The dashboards were there. The people were there. The ability to answer the phone often was not.
So we were forced to build something that never loses power, never sleeps, and never leaves the city. Necessity wrote the spec. Like the drones Ukraine now builds better than anyone, this was forged under pressure — and it shows.
It handles the real work of an ISP help desk end to end, and hands off to a human the moment something sensitive or out of scope comes up.
It already closes about four out of five conversations on its own.
This is the honest part. The system improves every week. Here's the trail — updated as it happens.
Roughly half of callers still ask for a human, mostly out of habit. That number is falling. We'll keep posting it either way.
Teaching the agent to escalate on its own — low recognition confidence, rising frustration, repeated "I didn't get that." Until now, handoff was caller-initiated only.
Ukrainian is brutal for most models. We retuned the speech stack until comprehension on real calls felt natural in both Ukrainian and Russian.
Account numbers, amounts and dates were getting mangled. Reworked how digits are heard and read back. Mostly solved.
Wired into the live CRM and billing during active blackouts. Rough, but answering — and never going dark.
The scheme is universal. Any normal, internet-dependent business that is drowning in repetitive support can run it — an ISP, a hosting or data-center provider, a small booking or rental platform, a utility, a clinic network.
You don't need a research lab or a hyperscaler budget. You need a system that knows your business and answers the phone at 3 a.m. during a power cut.
One working blueprint, transplantable to any business that lives on the phone.
We proved it on the hardest possible customer — a telecom under fire. Everything easier than that is, well, easier.
We don't ask you to leap. Most clients begin on a managed cloud deployment to prove value fast, then converge — at their own pace — onto a private, autonomous system that lives entirely on their own hardware.
Stand it up fast on managed infrastructure. See it handle real calls before committing to anything.
The real work: wiring it into your CRM, billing, telephony and field systems until it behaves like staff.
Migrate onto a dedicated GPU system, off the public cloud. Your calls and your data never leave your walls.
The self-serve platforms hand you a builder and tell you to bring your own telephony. The done-for-you vendors keep your calls on their cloud and charge enterprise prices. The open-source frameworks expect you to staff an engineering team.
We sit in the gap: a turnkey, integrated contact center that can run fully autonomously on your own hardware — built for you, not handed to you as a toolkit.
Not an off-the-shelf box. A proprietary CRM refined over a decade, with a self-written billing engine. The agent stands on real operational software.
We use well-known, battle-tested speech and language models — and own the integration around them, where the actual difficulty lives.
The endgame is an autonomous, off-cloud deployment. No third-party servers in the call path. Sovereignty by design, not as an add-on.
Bonus, not the point: we can also supply DID numbers and inbound origination across 100+ countries — the telephony under the agent, if you want it from one roof. The contact center is the engine; the numbers are the cherry on top.
This section fills up as we go: real (anonymized) call recordings, founder and engineer interviews, walkthroughs of what we changed and why, and reviews from people we've talked to.
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Follow the buildWe go open. If you're running a support operation and wondering whether you could do this — book a conversation. We'll tell you honestly what's easy, what's hard, and what it would take. Consultations may be free or paid depending on scope; we'll be straight about it.
Book a conversation Read the live logVoice AI for contact centers is a multi-billion-dollar race growing north of 30% a year. Almost everyone is selling cloud software. We're shipping a private, integrated, battle-tested system with a paying client already in production.