Live deployment journal
Behind the Glass
A real internet provider in Ukraine. Real customers calling in. A voice AI named Asya answering the phone. This is the unedited journal of teaching a machine to talk — published as it happens, bugs included.
No case-study gloss. When Asya loses a customer, we write that down too. That's the point of the glass: you get to watch.
Dispatch 1 · July 4, 2026
Seventeen Slash Twelve
A woman wanted internet and was turned away — though coverage was there all along. The culprit: our own assistant's tidiness instinct, quietly deleting the slash from a house number. A detective story about one lost call, and the fix that gave every corner building its second chance.
Don't miss the next dispatch
One email when a new story goes up. No marketing, just the journal.
By subscribing you agree to the Privacy Policy.